WindTre increases of 2 euros per month for some landline and mobile customers: the details

Bad news for some WindTre network users mobile And fixed FWA: the operator indeed announces a increase of the monthly cost starting from January 2024, although for the former softened by an increase in prices giga available (do you know how to deactivate WindTre SMS?).

The news, communicated on the operator’s official website, was justified with i continuous investments “in improving its network“to offer”an increasingly reliable and fast connection” and for “market needs“. Before finding out how these remodulations work, let’s remember that they do not involve the inclusion of the ISTAT clause (the adjustment of prices to inflation), which will instead be applied in the event of offer change.

Some mobile network users WindThree with prepaid offers that include data traffic they started receiving starting yesterday November 22nd a SMS in which it notifies them of a change in the contract and additional GB (for Junior contracts it will arrive on the parent’s phone).

In the information on the operator’s website, it is specified that the customers involved will see the monthly cost increase 2 euros per month and an increase in available data traffic from a minimum of 30 Giga until Unlimited gigabytes at the maximum speed available. In the latter case, they will come deactivated any paid options that are no longer necessary.

As for the timing, the remodulation will come into force for renewals starting from January 12, 2024while the increase in data traffic will be available starting from December 12, 2023.

At this point, customers have the option, to avoid the increase, to switch to a Plus offer with theirs current costs And contents, but with an integration of 1 Giga or 50 SMS at no additional cost”for the inconvenience caused to the customer“.

To move on to the offer Plus, customers will have to text the number 40400 with the writing OPTIN by the date indicated in the SMS, and the offer will be applied starting fromFebruary 8, 2024.

Alternatively, customers have the option, within 60 days from receipt of the SMS, to exercise the right of withdrawal without penalties or deactivation costs, by sending an communication in the following mode:

• registered letter with return receipt to Wind Tre SpA CD MILAN ADDRESS BAGGIO Post Office Box 159 20152 MILAN MI
• PEC to [email protected]
• Customer Area
• WindTre sales points
• call 159
• WindTre website by filling out the appropriate form available in the “Useful forms – mobile” section

Possible lines associated will remain active unless requested deactivation, in case the line is associated with a contract for purchase at installments of a product, you can indicate whether you intend to pay the remaining installments in a single solution or keep it active installment.

As regards the remodulations of the fixed network, i WindTre customers involved are those with offers FWA (Fixed Wireless Access), which will see the cost of their line increase 2 euros per month.

As communicated on the website WindThreethe remodeling will take place for renewals starting from 1 February 2024, but unlike the mobile offers, the customers involved will not receive any benefits.

The users involved always have the possibility to apply the right of withdrawal within 60 days of notification of the increase, by sending communication in the ways described in the previous paragraph:

• registered letter with return receipt to Wind Tre SpA CD MILAN ADDRESS BAGGIO Post Office Box 159 20152 MILAN MI
• PEC to [email protected]
• Customer Area
• WindTre sales points
• call 159
• WindTre website by filling out the appropriate form available in the “Useful forms” section

As for the mobile network remodulations, for the associated lines must be explicitly requested deactivation, and you can communicate how you intend to continue paying for any products purchased in installments with the line.